Return Policy

Return Policy

All BGHR products are made on demand, specifically for you. Because of this, we are unable to accept returns or exchanges for the following reasons:

  • Incorrect size selected
  • Change of mind
  • Ordering the wrong item

We strongly encourage you to review our Size Guide and product descriptions carefully before placing your order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, misprinted, or with a manufacturing defect, we will make it right at no cost to you.

To request a replacement, please contact us within 30 days of delivery with:

  • Your order number
  • A clear photo of the issue
  • A brief description of the problem

We will review your request and send a replacement as quickly as possible.

Lost or Stolen Packages

If your tracking shows your package was delivered but you haven’t received it, please check with neighbors and your local carrier first. If the package is confirmed lost in transit (not delivered), contact us and we will work with the carrier to resolve the issue.

BGHR is not responsible for packages confirmed as delivered by the carrier.

Contact Us

For any return or order issue, please reach out via our Contact page. Include your order number and we’ll respond within 1–2 business days.